Shipping and Returns

Free shipping

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.

Shipping to over 200 countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you and issue a refund.

Customs

We are not responsible for any custom fees once the items have shipped, though we try to cover as many custom fees as possible in our prices, some countries may be an exemption. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping time

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
Max delivery time – 45 business days.

*This doesn’t include our 1-3 day processing time.

Tracking information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

How do I track my order?

You can track your order once it has been shipped by clicking here.

Where are my items coming from?

To save you money we ship our products directly from our suppliers, Most of our suppliers are located in the United Kingdom, China and the United States 

Will my items be sent in 1 package?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

Order cancellations

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on Homeware Sale shall receive the following guarantees:

  • full refund if you don’t receive your order
  • full refund if your order does not arrive within the guaranteed time (45 business days not including 1-3 business days processing)
  • full or partial refund if the item is not as described
  • full refund if your item arrives broken or faulty

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
  • We are not responsible for stolen packages.  If your tracking information states that your package was delivered to your address and you have not received it, please report it to the respective shipping carrier with the tracking number and invoice.  In some situations we may be able to help with seeking compensation
  • Any personal care products that have been used and are not in a new condition

All our products are backed with 30-day money back guarantee. Just send us a message on Homeware Sale and we will refund the purchase price.

Easy returns

All our products are backed with 30-day money back guarantee. Just contact us and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Exceptions and Non-returnable Items.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders including clothing or personalised items) if there are no defects, and personal care goods (such as beauty products) if they have been used.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

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